eTip #6

POST 9/11

Dear business friends,

Someone intended to bring the United States to its knees Tuesday. It didn't work. What happened instead is that the world has been brought to its feet. Since the horrific events in New York and Washington, I've had several people call and voice their concern about the work environment and ask me about any pointers to help their people and keep business moving.

During times of national tragedies, the work place suffers. People have strong emotions ranging from fear to anger. The issue is that people become side tracked and spend work time talking about the news. There are things you can do to keep people working efficiently.

As leaders, we need to remember not to assume the role of Parent / Therapist. Emotions are rarely simple. People will respond in very different ways to this event. The best thing you can do is directly or
indirectly sanction discussions that allow people to air their feelings.

If you are holding meetings keep them scheduled. Now is a time to come together, not to stay apart. Don't diminish communication, encourage it! Schedule time for people to talk about their feelings and thoughts.

• Kill fears with information and reassurance.
• Deal with the setbacks, face the new limitations and spoiled plans. BUT,d o it with an optimistic demeanor and an eye focused on the next steps beyond the crisis.
• Allow your people to collaborate on best solutions.
• Facilitate level headed dialogue.
• Be that voice of reason, that calm assurance that your people need
  right now.

We have enormous untapped strength. It lies in the collective wisdom
and will of our people. As leaders , our job is always to keep hope,
perspective and resolve alive in our workplace and in our homes.

As a motivational coach, I have many ideas to help keep everyone working
smoothly in this area. I'm available to help. My coaching services
are FREE over the next couple of weeks.

Regards,
Sandra

The American journey continues into a new chapter of our history. Freedom isn't a birthright of America; it must be earned and re-earned in every age. Now is our time to earn it again. May God be with us.