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eTip #31
Big Rocks and Little Pebbles
Want to run customers away? Don’t pay attention
to the little things. Big Rocks are not responsible for your biggest
loss of customers, it’s the pebbles.
I recently did some home repair business with a
company and I needed to talk to one specific person. The person
answering the phone said he would have him call. He didn’t.
I tried three more times because this business had come so highly
recommended. No return calls.
On the fourth try he was in and I talked with him.
When I had told him how many times I had tried to reach him, his
reply was we just can’t get that guy to give us the messages!
Makes you wonder how many customers they are loosing from this not
so little pebble!
Do you have pebbles?
Extra - Success and failure are the result of
small steps, taken over time, one after another.
Sandra Graham, President of
People & Company, improves your bottom
line by giving your employees the skills they need to
achieve in the workplace. She does this through consulting,
training, speaking and writing. She customizes result-oriented,
powerful programs that create loyalty in your employees,
retain quality employees, and increase levels of performance.
Call Sandra at (478)
719-1610 or email sandra@peopleandcompany.com |
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